Marketing Management (Marketing & Sales)
Section I: Marketing & Consumer Buying Behaviour 1. Marketing: Nature and Scope of Marketing What is Marketing? Marketing is the process by which companies create value for customers and build strong customer relationships in order to capture value from customers in return. It is both an art and science involving identifying customer needs and satisfying them profitably. Nature of Marketing Customer-Oriented : Marketing begins and ends with the customer. Every marketing activity focuses on identifying and satisfying the needs and wants of customers. Goal-Oriented : Marketing aims to achieve objectives such as increasing sales, profit maximization, or expanding market share . Dynamic and Evolving : Consumer preferences, market trends, and technology continuously change. Marketing is flexible and adapts to these changes. Integrated Activity : Marketing involves coordination with other functions like pr...